Yadeho (the “Company”) values you as our customers and recognizes that privacy is important to you. We want you to be familiar with how we collect, use, and disclose your Personal and Other Data (collectively, “Data”).

DATA COVERED BY THIS PRIVACY STATEMENT

This Privacy Statement describes the privacy practices of the Company for Data that we collect:

• through websites operated by us from which you can access this Privacy Statement, including yadeho.com and other websites owned or controlled by Yadeho (collectively, our Websites);
• through the software applications (including automated tools and chat functionalities) for use on or through computers and mobile devices (collectively, our Apps);
• through our social media pages that we control from which you have accessed this Privacy Statement (collectively, our  Social Media Pages);
• through email messages that we send you that link to this Privacy Statement and through your communications with us online or in person;
• from third parties such as Authorized Sales Agents, and Affiliates, and Other Sources, such as public databases, marketing partners, and other third parties; and
• when you participate in any of our excursions are services at one of our tour sites or through other offline interactions (collectively,  Visits and Offline Interactions).
• Collectively, we refer to our Websites, Apps, and Social Media Pages, as the “Online Services” and, together with the Property Visits and Offline Interactions, the “Services”.

THE DATA WE COLLECT

At touchpoints throughout your customer journey, we collect Personal Data in accordance with the law, and to provide you with exemplary services. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual. We collect and process the following types of Personal Data about you:

General Identifying Information

Including full name, postal address, e-mail address, telephone number, social media account ID, and other data made publicly available, or as well as data made available when the Website is accessed through links from your social media accounts, or other similar identifiers.

Demographic Information and Important Dates

Financial Information

Including credit, debit, or other payment data.

Travel Information

Including prior customer stays or interactions (including interactions via our chat functionalities), goods and services purchased, special service and amenity requests, travel itinerary, tour group information, activity data, or employer details (for business-related bookings).

Claims Information

Including insurance information, emergency contacts, complaints, medical information or employment details (for worker’s compensation claims).

In more limited circumstances, we may also collect:

• Data about family members and companions (including names, and ages of children);
• Biometric data (such as signatures identification or verification purposes); and
• Images, videos, and audio data via: (a) recordings of your voice (such as when we record customer service calls for quality assurance); (b) security cameras located in public areas, such as hallways and lobbies, in our properties; and (c) body-worn cameras carried by our loss prevention officers and other security personnel.

We may also collect information about your "Experience Preferences" that we use to make your current and future experiences with us more enjoyable, including information about your interests and other relevant information that we learn about you during your trip. This may also include any likes and dislikes about our services so that we can improve our services, and specific dietary, health restrictions or personal needs to provide for your wellbeing. We may also collect your “Personal Preferences", which may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when travelling, your hobbies and your preferences exhibited through your use of Online Services. If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

IP Address: We also collect your IP address, a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address.

Precise Location-Based Services: With your consent, we may collect the precise geolocation of your device by using satellite, cell phone towers, Wi-Fi signals, or other technologies. We will collect this data if you opt-in through programs (either during your initial login or later) to improve special offers and enable location-driven capabilities on your device. If you have opted-in to share your location, the program will continue to collect location data based on how you choose to share the data.

THE ONLINE AND MOBILE DATA WE COLLECT

We may also collect “Other Data” that does not directly identify you. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data.

Other Data includes:

System Data: When you use both desktop and mobile devices to access the Online Services, we collect certain data through your browser or automatically through your device, such as your computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and the name and version of the Online Services you are using.

Cookies and Similar Technologies on our Websites:

When you visit our Websites from either a desktop or mobile device, we may collect and use cookies or other identifiers to serve you with personal advertisements for The Company and third-party products, via email, on our Websites, or on other websites on the Internet; to measure how you interact with our Websites; and to maintain your preferences. We do this primarily through cookies, which are pieces of data stored directly on the computer or mobile device that you are using. We do not currently respond to browser do-not-track signals.
You can learn more about cookies at: www.cookies.com

In general, we use four different types of cookies:

• Strictly Necessary Cookies: These cookies are necessary to enable the basic features of our Websites, such as providing a secure log-in or booking an excursion or experience.
• Functional Cookies: These cookies allow our Websites to remember your site preferences and the choices you make on the site. We also use functional cookies to facilitate navigation, display content more effectively, and/ or personalize your experience.
• Advertising Cookies: Advertising cookies allow us to select which advertisements or offers are most likely to appeal to you. We also use them to track responses to online advertisements and marketing, and we may use them to better understand your interests so we can present you with relevant messages and offers. These cookies may also allow you to share certain pages with social networks.
• Analytics Cookies: Analytics cookies help us improve our Websites by collecting and reporting information on how you use them.

Cookie Choices

The Website provides the option for users to accept or reject cookies, if however, you do not accept any cookies, you may experience some inconvenience in your use of the Online Services. For example, we will not be able to recognize your computer, and you will need to log in every time you visit. You will not receive advertising or other offers from us that are relevant to your interests.

There are several ways to manage cookies:

1. You can opt out of cookies on your browser. Every browser is different, please check the instructions provided by your browser.